What's happening at SSHC......

Information regarding Manage My Health Cyber Breach - update 7th January 2026​

Further to our 6 January 2026 statement regarding the cybersecurity incident, Manage My Health provides the following update.

 

Direct notification of affected patients and enforcing injunction orders preventing third parties from accessing any stolen data are the foremost priorities for Manage My Health this week.

 

Police advice

Police advice is that third parties should not engage directly with criminal hacker groups, including in this situation. Doing so is not in the best interest of those impacted by this incident and can have un-anticipated consequences.

 

Patient notifications

Manage My Health will begin notifying patients in the next 24 hours and we hope to complete this process by early next week. Notifications will be sent initially through email to the address that was used to register the account.

 

MMH has been liaising with Health New Zealand, the OPC, GPNZ, and GP practices to ensure patients receive clear, consistent information and do not receive multiple or confusing notifications from different organisations about the same incident.

 

The email notifications will include an 0800 number that impacted individuals can call to get support and assistance should they require.

 

Advisory Board

MMH is establishing an advisory board providing added clinical and technical support in the management of this unprecedented criminal cyber incident. One appointee has been announced today and further appointees will be announced over the coming days.

 

Ross Tanner has been appointed as an advisor on privacy matters and governance for Manage My Health. He is a seasoned governance and public‑sector management expert with extensive career experience in the State sector including senior management roles in Government departments and participation on the boards of Crown entities (including serving as a former Deputy State Services Commissioner) and private companies. Ross has also chaired a number of voluntary sector boards.

 

The High Court injunction orders – final sealed injunction paper

 

Manage My Health has obtained injunction orders on an interim basis from the High Court preventing third parties from accessing any stolen data, as noted in our 6 January update.

 

We continue to work around the clock and closely with authorities and agencies to respond to this incident and resolve the matter for patients and general practices.

 

We sincerely apologise for the pain and disruption that this incident has caused to our providers and patients as a result of this criminal activity against our systems.

 

Manage My Health app and web application

 

In preparation for notification of users, the Manage My Health mobile app has been redirected to the Manage My Health web application so that notification information can be consistent across platforms. Visitors to our app will see a pop-up notification alerting them to this. This is intentional. The mobile app will be restored in time and users will be notified of this.

 

As noted in our 3 January update, we identified and closed the specific gap that allowed unauthorised access, which has been fixed and independently tested and verified by external cybersecurity experts.

 

FAQs

For any further information, please refer to our frequently asked questions here: FAQs - Cyber Breach | Manage My Health  

As always, if any patients or practices have any concerns or questions, please contact us directly via info@managemyhealth.co.nz

Our regular updates can be found here: www.managemyhealth.co.nz

Sincerely

Vino Ramayah

CEO, Manage My Health NZ

 

FAQs – Changes to Prescribing lengths

 

What is changing and when?

From early 2026, GPs will be able to prescribe some medicines for up to 12 months, instead

of the current three. This national change aims to make it easier for people to access their regular medicines in some specific situations especially in practices where there is a long wait to see a clinician.

 Does this mean I’ll automatically get a 12-month prescription?

No. It depends on your health situation, other health problems that need monitoring, the medicines you take, and how stable your condition is. Your GP will decide with you what’s safe and

appropriate. MOST people will still need shorter prescriptions so that their health can be monitored according to their health conditions.

 Can I get a 6-month prescription?

Yes this is possible and in many ways preferable to a 12-month prescription. It will be up to your clinician and you to discuss if this is appropriate for you and your overall health status. MOST people will still need shorter prescriptions so that their health can be monitored according to their health conditions.

 Will this mean fewer GP and pharmacy visits?

In most cases no. We understand it is expensive to see your primary practitioner and will only require you to have a consult when clinically indicated. Regular reviews are important to check your

medicine is working, that you’re not having side effects, and to pick up early signs of other health

issues. Safety and continuity of care come first.

If you do receive a 12-month prescription, the medicine will be dispensed by your pharmacy in three-monthly instalments, meaning you’ll still need to visit the same pharmacy every three months to collect

the next round of your medication. You will only need to pay a co-payment fee to the pharmacy(e.g. $5) on the first collection.

 How does this affect people who find it hard to see their GP?

For the minority of patients considered not needing 3 monthly prescriptions a 12-month prescription might make things easier. But less frequent contact can also mean fewer chances to catch problems early. That’s why decisions are made case-by-case, taking into account a variety of factors.

 Can all medicines be prescribed for 12 months?

The vast majority of medicines cannot be prescribed for 12 months at a time. Some medicines are higher risk or require regular monitoring, so they’ll stay on shorter prescribing cycles. Your GP or pharmacist will explain if your medicines fall into that category.

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Appointments - making the most out of your consultations:

• Our standard appointments are 15 minutes

• Book a double appointment if you have lots to discuss

• Follow-up consultations incur a standard appointment fee (no discount)

• Please turn off your cellphone during your consultation time

• Prioritize the things you wish to discuss

• Generally, the GP can cover 1-2 things during your 15 min appointment time

• Unexpected urgent problems or emergencies affecting other patients will occur and may delay the time you see you GP.  If you think you have been waiting too long please tell our Receptionists.

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Eloise Yorke, one of our practices nurses that worked her a few years ago, is returning as a Nurse Practitioner and will take over from Rachael starting Monday 15th December.  Eloise will be working Mondays and Tuesdays.  All of Rachael's patients have transfered to Eloise, however, if you need to be seen on a day that Eloise does not work, you can still see Dr Geoffrey Carden.

 

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PHONE PROMPTS have changed.  We are trying to keep it as simple as possible.  All prescription requests ONLY are option 3.  All other requests (including nurse inquiries) are to come through reception which is option 1.​​