What's happening at SSHC......

Information regarding Manage My Health Cyber Breach - update 13th January 2026​

We are writing to inform you of an important update regarding the cyber security crime incident we notified you about on 12th January 2026.

 

This has been a complex exercise, and we were acting with several stakeholders and datasets. It involves complex data matching ESUs/NHI and other identification to determine whom to notify.

 

We have been continuing forensics at the same time and discovered that the specialist referral letters that we originally determined to be accessed have not been accessed.

 

In other words, some patients who are not impacted have been notified as being potentially affected by this incident. We are advising you as some of these patients belong to your practice.

 

What Happened

When we first identified the breach, our priority was to act with transparency and to notify potentially affected patients as quickly as possible.

 

Our forensic investigation has now confirmed, with certainty, that specialist referral documents were not accessed.

 

What we are doing

We are electronically notifying patients directly to correct this error.

 

We chose to notify based on our impacted patients as quickly as possible because of the threat that the information would be released publicly, based on our initial findings.

 

At the same time, we have continued our investigations and as updated information has been confirmed, we are now notifying you.

 

If you or your patients have any questions, please contact our dedicated support line on 0800 747 778 or email info@managemyhealth.co.nz

Sincerely

Vino Ramayah

CEO, Manage My Health NZ

 

FAQs – Changes to Prescribing lengths

 

What is changing and when?

From early 2026, GPs will be able to prescribe some medicines for up to 12 months, instead

of the current three. This national change aims to make it easier for people to access their regular medicines in some specific situations especially in practices where there is a long wait to see a clinician.

 Does this mean I’ll automatically get a 12-month prescription?

No. It depends on your health situation, other health problems that need monitoring, the medicines you take, and how stable your condition is. Your GP will decide with you what’s safe and

appropriate. MOST people will still need shorter prescriptions so that their health can be monitored according to their health conditions.

 Can I get a 6-month prescription?

Yes this is possible and in many ways preferable to a 12-month prescription. It will be up to your clinician and you to discuss if this is appropriate for you and your overall health status. MOST people will still need shorter prescriptions so that their health can be monitored according to their health conditions.

 Will this mean fewer GP and pharmacy visits?

In most cases no. We understand it is expensive to see your primary practitioner and will only require you to have a consult when clinically indicated. Regular reviews are important to check your

medicine is working, that you’re not having side effects, and to pick up early signs of other health

issues. Safety and continuity of care come first.

If you do receive a 12-month prescription, the medicine will be dispensed by your pharmacy in three-monthly instalments, meaning you’ll still need to visit the same pharmacy every three months to collect

the next round of your medication. You will only need to pay a co-payment fee to the pharmacy(e.g. $5) on the first collection.

 How does this affect people who find it hard to see their GP?

For the minority of patients considered not needing 3 monthly prescriptions a 12-month prescription might make things easier. But less frequent contact can also mean fewer chances to catch problems early. That’s why decisions are made case-by-case, taking into account a variety of factors.

 Can all medicines be prescribed for 12 months?

The vast majority of medicines cannot be prescribed for 12 months at a time. Some medicines are higher risk or require regular monitoring, so they’ll stay on shorter prescribing cycles. Your GP or pharmacist will explain if your medicines fall into that category.

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Appointments - making the most out of your consultations:

• Our standard appointments are 15 minutes

• Book a double appointment if you have lots to discuss

• Follow-up consultations incur a standard appointment fee (no discount)

• Please turn off your cellphone during your consultation time

• Prioritize the things you wish to discuss

• Generally, the GP can cover 1-2 things during your 15 min appointment time

• Unexpected urgent problems or emergencies affecting other patients will occur and may delay the time you see you GP.  If you think you have been waiting too long please tell our Receptionists.

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Eloise Yorke, one of our practices nurses that worked her a few years ago, is returning as a Nurse Practitioner and will take over from Rachael starting Monday 15th December.  Eloise will be working Mondays and Tuesdays.  All of Rachael's patients have transfered to Eloise, however, if you need to be seen on a day that Eloise does not work, you can still see Dr Geoffrey Carden.

 

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PHONE PROMPTS have changed.  We are trying to keep it as simple as possible.  All prescription requests ONLY are option 3.  All other requests (including nurse inquiries) are to come through reception which is option 1.​​