Manage My Health - patient portal

Manage My Health mobile app re-launch - updated 16th February 2026

 

We are writing to advise that the Manage My Health mobile app will shortly go live again, as well as to advise you that we are introducing mandatory two-step-verification.

 

Since the incident, we have completed a full review of our security controls. This has included containment measures and independent security assessments, including vulnerability assessments. Based on this independent testing, we are satisfied that the MMH platform is secure and operating as intended.

 

Mandatory two-step verification

At the same time, we are introducing compulsory two-step verification across both the mobile and web versions of Manage My Health.

 

Previously, two-step verification was optional. This was a deliberate decision, taken in consultation with sector partners, to avoid creating barriers for some patient groups, including elderly patients and those with limited digital access. In light of recent events and evolving risk expectations, we are making this mandatory.

 

We welcome feedback from you on how we can make this implementation easier for your teams and for patients. We have created assets in FAQs and short instructional videos.

 

How two-step verification works

All users will be prompted to enrol in two-step verification when they next log in. The process will involve:

 

• Entering their password as usual

• Receiving a one-time verification code

• Entering that code to complete sign-in

 

By default, patients will receive their verification code via email. They will also have the option to use multi-factor authentication via an authenticator app such as Google Authenticator or Microsoft Authenticator if they prefer an app-based method.

 

The mandatory verification process will apply to both mobile and web applications.

 

Patients will be guided through the application on how to enable two-step verification.

 

To support a smooth transition, we are developing FAQs and three short instructional videos explaining what two-step verification is and how to set it up. A step-by-step guide and demonstration link will be circulated separately.

 

We will also provide website support material and an online support bot specifically for two-step verification and queries.

 

If patients experience difficulty, they will be directed to Manage My Health support via our website. Our team will manage identity verification and assist with enrolment. We will also provide a short practice FAQ and suggested scripts for reception staff to help manage enquiries.

 

Our objective is to strengthen security without compromising usability, and to do so in partnership with you.

 

 

Thank you for your continued support.

 

Kind regards,

The Manage My Health team

 

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About Manage My Health.......​

Manage My Health is Sydney Street Health Centre's secure online health portal that our patients 16 years and over can use to:

• Book standard 15 minute appointments online (not for Driver Licenses or double appointments,  Please contact our)

• Check test results

• Request repeat prescriptions

• Make contact with your GP about any brief concerns you have about yourself or your immediate family.

 

If you would like to access the health portal online, please click on the link below to register

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Click on the link below to book an appointment through Manage My Health​

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​You can also download the mobile app on Apple App Store or Google Play Store.

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